I joined ProNet two months before I graduated from DeVry, with my BS in Network Communications Management. After graduation and working full time, I have been able to use the knowledge for network-based environments and expand it further. My primary goal when I joined ProNet was to become the “go-to guy” for my team. I accomplished this after three months of employment and became the top ticket closer for 6 months in a row. During this time, I also began to mentor a new employee who is now also one of the top ticket closers for ProNet. I enjoy the fast paced learning environment that ProNet offers. Not a day goes by where I don’t learn about a new topic or idea. Everyone within our Single Point of Contact team is very helpful and willing to teach employees how to successfully accomplish tasks, resolve trouble tickets, as well as explain how and why a solution will work.
- Technical Support Consultant Lead