The Relationship Manager is responsible for building relationships within community banking clients by developing and overseeing the implementation of business solutions through the use of PC and networking technology that improve their efficiency and effectiveness.  This is accomplished by establishing service strategies and managing to service deliverables, developing and delivering technical solutions that meet business needs, and providing oversight of client resources and delivery teams.

Responsibilities:

• Assume complete account ownership and manage client expectations by acting as a strategic point of contact, building and expanding relationships, and communicating service status and open issues.

• Establishes project strategy by finalizing project requirements; understanding client's strategic business drivers; discovering and validating business and technical requirements; advising client regarding emerging technology solutions; obtaining input from subject-matter experts; developing proposals; overseeing the development of project life-cycle deliverables.

• Forecasts financial and staff requirements; prepares and manages project budget; oversees coordination of support services.
  
  
• Accomplishes project objectives by communicating team deliverables; monitoring project progress; managing team and individual contributions; conducting implementation reviews; preparing and completing action plans; tracking action items; researching, and resolving or escalating issues; implementing production, productivity, quality, and customer-service standards; completing audits of work performed; scheduling expenditures; analyzing and resolving financial variances.

• Consult with clients in areas of information risk analysis, disaster recovery, and business continuity planning.

Requirements include:
Education & Related Experience

• BS degree in Business, CIS or related field OR equivalent related work experience.
• 5+ years of experience managing technical projects in a LAN/WAN service environment.
• 1+ year of experience supervising or leading technical staff in a service environment.
• 1+ year of experience providing pre-sales and post-sales support.
• Proven experience with various project management tools and methodologies.
• Proven experience with developing, writing, and presenting client proposals.
• Experience in banking or related regulated industry highly desired.
• General knowledge of LAN/WAN systems. 
• In-depth understanding of how technology supports business solutions.
• Ability to travel and maintain a flexible work schedule.
• Valid state driver’s license and good driving record.

Behavioral Skills

• Strong leadership and presentation skills.
• Takes accountability and ownership.
• Possesses strong willingness and drive to succeed.
• Outstanding customer service skills.
• Ability to work well within a team environment as well as possess the desire and ability to be a significant contributor to the team’s overall success. 
• Possess an outgoing, energetic personality.
• Seeks out process improvements to streamline workflow
• Demonstrates a can-do and positive attitude.
• Ability and desire to establish rapport with customers. 
• Experience multi-tasking in a fast-paced environment.
• Excellent problem-solving skills.
• Excellent oral and written communication skills.
• Ability to maintain confidentiality.
• Demonstrates enthusiasm and commitment to the position and values of the company.